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# Support & Help Center

We're committed to helping you get the most out of your Elite Quiz platform. Whether you're setting up your first quiz or need help with advanced features, our support team is here to assist you.

## How to Get Help

### 1. Documentation

Before contacting support, please check our comprehensive documentation. You can find detailed guides on:

- Installation and setup
- Feature usage
- Deployment
- Troubleshooting
- Best practices

### 2. Contact Support

If you need additional help, our dedicated support team is available through multiple channels:

#### Admin Panel Support

- **Contact**: Hemal Gondaliya
- **Platform**: [Microsoft Teams](https://teams.live.com/l/invite/FEAPvh1MHf8NYV3uAE)
- **Scope**: Admin panel setup, configuration, and management

#### Web Application Support

- **Contact**: Jaydip Sodha
- **Platform**: [Microsoft Teams](https://teams.live.com/l/invite/FEAwXxMcrb86u2BHwE)
- **Scope**: Web application setup, and issues

#### Mobile App Support

- **Contact**: Jay Parmar
- **Platform**: [Microsoft Teams](https://teams.live.com/l/invite/FEAJ7VEK0EAhWzZTQE)
- **Scope**: Mobile app setup, features, and troubleshooting

#### Email Support

- **Email**: support@wrteam.in
- **Response Time**: Within 24 hours
- **Scope**: General inquiries and non-urgent issues

## Support Hours

Our support team is available:

- **Days**: Monday through Friday
- **Hours**: 9:00 AM to 6:00 PM IST (GMT +5:30)
- **Location**: 🇮🇳 India (Asia)

## For Effective Support

To help us assist you more effectively, please include:

1. **Purchase Information**

   - Your purchase code (find your purchase code from this [guide](https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code) )
   - Product version
   - Platform (Web/Mobile)

2. **Issue Details**

   - Clear description of the problem
   - Steps to reproduce
   - Expected vs. actual behavior

3. **Supporting Materials**
   - Screenshots
   - Error messages
   - Video recordings (if applicable)
   - Log files (if available)

If you can't find what you're looking for, our support team is just a message away. We typically respond to all inquiries within 24 hours through your preferred contact method.
